SDG&E Storm恢复资源 & Assistance

 

On 2024年1月23日 and 2024年2月4日, Gov. Gavin Newsom issued  emergency proclamations in response to severe rainstorms and flooding that caused damage throughout San Diego County and Orange County.

影响客户

如果你受到了影响 by the recent storm and have any questions or need assistance, please call our Customer Care Center at 1-800-411-7343.

紧急客户保护

SDG&E has activated emergency protections to help residential and business customers in our service area who have been impacted by the storm. Unless otherwise noted, these protections will be in effect through February 9, 2025:

  • Billing may be paused for customers whose homes have been destroyed or are deemed uninhabitable.
  • Disconnections due to non-payment may be suspended for customers that have been severely impacted by the storm.
  • Impacted customers will be granted expedited move-in and move-out service requests.
  • 在保护时间内，可持续发展目标&我不会要求小心, FERA and 医学基础 customers to recertify or verify income and will not drop them from their  programs. 

Payment Help

We also have many programs and services that can offer immediate financial assistance and help you avoid service interruptions.

  • 付款计划 & Extensions - Visit china-xh.net/PaymentArrangements or SDG&E 's Mobile App(下载网址: china-xh.net/MobileApp)制定付款计划.
  • 水电费帐单协助 – The federal Low-Income Home Energy Assistance Program (LIHEAP) offers financial help with past-due bills and energy-related home improvements. 欲知详情，请浏览 china-xh.net/LIHEAP.
  • 比尔的折扣 & 债务减免– See if you qualify for monthly bill discounts or debt forgiveness at china-xh.net/assistance.
  • 医学基础 – Customers with certain medical conditions may qualify for additional electricity at the lowest rate. 想知道你是否符合资格，请访问 china-xh.net/medical.

Avoid Scams & Fraud

During scary times, scams aimed at utility customers increase. We urge you to call us at 1-800-411-7343 if you are worried about any emails or calls you receive from people claiming to be with SDG&E. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Click here for tips on how to spot a scam.

报告风暴损害

Residents and businesses are encouraged to report their storm-related damages using the County of San Diego’s 损害评估检验 (一次性的en español). The information gathered in this survey will help the County assess the extent of local impacts and advocate on behalf of the community for state and federal assistance. (NOTE: Completing this form does not guarantee you will be eligible for disaster relief assistance and is not a substitute for submitting a claim with your insurance).

SDG&E安全资源:

额外的风暴相关资源

Customers who live in San Diego County can call 2-1-1 (800-227-0997) or visit 211圣地亚哥 寻找与灾害有关的资源.